Send a new email to and include the original request number in the subject or body of the email.Forward the closed email to ensuring you have removed the INC or SER number from the subject and include your enquiry in the body of the email OR.If you wish to follow up on a closed request, please either: Request INC-# Closed (Do Not Reply), unfortunately any replies you send to this email will not be received by the IT Help Desk. If the email you have received subject ends with ‘Closed (Do Not Reply)’ e.g. seeking an ETA, including required approval, additional screenshots, etc. Please ensure you reply to this email for any additional information/communications you wish to include e.g. If you have previously contacted the IT Help Desk (via email, phone or online service request form) you would have received an email contacting a 6 digit request number (will be preceded by either SER- or INC-) in the subject. Wait until you get the automated email from the IT Help Desk containing the request number and then reply to this email and CC the appropriate approver asking them to reply all to the email and include their approval for the request.Get appropriate written approval first and then forward this to the IT Help Desk as an attachment OR.If you know you will require appropriate approval for your particular request please DO NOT CC your manager on the original email, either: Installation & initial access of Webex servicesįorwarding & Do Not Disturb & Single Numberĭevice is a useful way to log a new non-urgent request. Shared Mailbox/Calendar & Distribution Lists Statistics, Survey and Analytics SoftwareĮmail, Shared Mailboxes & Distribution Lists
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